Frequently asked questions

We deliver across Sussex, Surrey and Hampshire. If you are just outside that area, share your postcode and we will check whether we can reach you.

For homes we supply heating oil (kerosene), premium heating oil and premium Aga heating oil. For commercial use we supply HVO, ultra low sulphur diesel and ultra low sulphur gas oil (red diesel). For agriculture we supply ultra low sulphur gas oil (red diesel) and ultra low sulphur diesel.

HVO is available by phone: call 01825 840931 for a quote and availability

No. FuelBoxes are collected in person, not delivered. You can pick one up from any of the five filling stations we own across Sussex, where a FuelBox is £38.99, paid at the station when you collect it. Stock varies from station to station, so one is not guaranteed to be there on the day. The stations are listed on our FuelBox page.

Our minimum delivery is 500 litres.

Use the instant quote tool on our website. Choose your fuel, your quantity and your delivery vehicle, then enter your full postcode and email and we will price it for you. You can also call the team on 01825 840931.

No. The price you're quoted is the total you pay, with no admin fee added at checkout.

HVO is a renewable alternative to traditional diesel and gas oil, made from waste fats and vegetable oils. It works in most existing tanks, boilers and engines, so you can move to a lower carbon fuel without replacing your equipment. It burns cleaner, stores longer than ordinary diesel because it is FAME free, and works as a direct swap for red diesel in most plant and machinery.

HVO is available by phone: call 01825 840931 for a quote and availability

At PayPal's checkout, eligible UK buyers may be offered PayPal Pay in 3. It is offered by PayPal, not by Southern Energy, and whether you are offered it is PayPal's decision.

PayPal Pay in 3 is a credit agreement. Carefully consider whether the purchase is affordable and how you will make the repayments. PayPal’s decision to lend to you is based on their assessment of your financial position, using the information you provide when applying and information about your usage and history with PayPal.

Be aware of the possible impact of using Pay in 3 and of missing payments, including making other borrowing more difficult or more expensive. Missing payment will result in PayPal reporting you to one or more credit agencies, which may make it more difficult or expensive for you to obtain credit in the future. 18+, subject to status.

No. Most deliveries happen when no one is home. We just need access to the tank, the tank to be unlocked and easy to find, and instructions on which tank to fill if there is more than one. If there is a locked gate, we are happy to deliver as long as you give us the gate code. We post a stamped ticket through your letterbox showing how much we delivered.

Our routing is usually finalised late the day before, so we give as much notice as we can. Please give a mobile number when ordering so we can send updates, or an alternative number and we will aim to call you the day before.

We offer several delivery window options online. If you need a specific day, it is best to call the office on 01825 840931 so we can check availability.

Our online system cannot do this. You can over order, and we will refund or hold on credit anything we could not fit in the tank.

Yes. Choose KERO AGA when you order and your kerosene will be supplied with the Aga additive included.

Yes. Choose KERO EXTRA when you order and your kerosene will come with the specialist premium additive included.

The cut off is 3pm on a working day. Orders placed after 3pm, or on a non working day, count as placed on the next working day. Weekends and bank holidays are not working days.

Our delivery team normally works Monday to Friday. In busier times we can sometimes deliver at a weekend with prior approval. Call the office if you have a specific need.

Same day cannot be booked online because we cannot always guarantee it. If we can accommodate it we will, so please call the sales team on 01825 840931.

Yes, we are one of the few companies in the area to offer this. Choose Baby Tanker when ordering, or call the team to talk through your access.

We will either refund the undelivered amount or hold it on credit towards a future order.

All orders are payment in advance. We accept all major credit and debit cards. We do not accept American Express.

Yes. Call the sales team on 01825 840931 and they will place your order and take payment.

Yes. We have been trading since 1997 and Local Fuels is now Southern Energy. Same team, same phone number, new name.

Our office is open Monday to Friday, 8am to 5pm. You can reach us on 01825 840931 or at orders@southern-energy.co.uk.